TERMS OF REFERENCE
Sample to edit the terms of reference for an external support in conducting a SPI4 audit.
Example of a letter of introduction to present the SPI4 audit and process to a Financial Service Provider.
OPENING MEETING PRESENTATION
Launch the audit with an opening meeting. Feel free to adjust this presentation template.
EXIT MEETING PRESENTATION
Present preliminary findings of the audit in an exit meeting with the top management. Feel free to adjust this presentation template.
GUIDE FOR INTERVIEWS
Use this list of questions as a guide to prepare the interviews for the SPI4 audit with different heads of departments.
FOCUS GROUPS GUIDELINES
Guidance on using focus groups to gather feedback from staff and/or clients.
DOCUMENT AND INTERVIEW CHECK LIST
The “SPI4 Document and Interview Check List” details the documents you need to consult for an assessment, suggested interviewees, interview questions, and MIS data to collect.
This excel file contains formulas and definitions of the SPI4 indicators.
The ultimate goal of a SPI4 audit is to improve practices. At the end of the audit, we strongly encourage provider’s to develop an action plan that prioritizes a realistic number of areas of improvement. See the action plan template.
See the summary report template of results that analyzes strengths and gaps by dimension, prioritizes areas for improvement, and identifies resources for improving practice.
EXAMPLE OF A COMPLETE SPI4
See an example of a complete SPI4.
EXAMPLE OF A SUMMARY REPORT
See an example of a complete summary report.