Conducting an audit

SPI4 AUDIT GUIDE

A practical, field-based guidance on how to conduct an audit and analyze the SPI4 indicators. 

TERMS OF REFERENCE

Sample to edit the terms of reference for an external support in conducting a SPI4 audit.

INTRODUCTORY LETTER

Example of a letter of introduction to present the SPI4 audit and process to a Financial Service Provider. 

OPENING MEETING PRESENTATION

Launch the audit with an opening meeting. Feel free to adjust this presentation template. 

EXIT MEETING PRESENTATION

Present preliminary findings of the audit in an exit meeting with the top management. Feel free to adjust this presentation template. 

ADVICE FOR ENSURING QUALITY RESULTS

Consult this document to understand how to ensure an objective and useful analysis. 

GUIDE FOR INTERVIEWS

Use this list of questions as a guide to prepare the interviews for the SPI4 audit with different heads of departments. 

FOCUS GROUPS GUIDELINES

Guidance on using focus groups to gather feedback from staff and/or clients.

DOCUMENT AND INTERVIEW CHECK LIST

The “SPI4 Document and Interview Check List” details the documents you need to consult for an assessment, suggested interviewees, interview questions, and MIS data to collect. 

APR CALCULATION TOOL

CERISE provides users with a simple tool to estimate the APR of an institution’s product. Download this simple APR calculation tool and the guide to use it:

Accéder à l’outil simple en français

Acceder a la herramienta simple en español

You can also use the tool of MFTransparency:

GLOSSARY

This excel file contains formulas and definitions of the SPI4 indicators. 

ACTION PLAN

The ultimate goal of a SPI4 audit is to improve practices. At the end of the audit, we strongly encourage provider’s to develop an action plan that prioritizes a realistic number of areas of improvement. See the action plan template.

SUMMARY REPORT

See the summary report template of results that analyzes strengths and gaps by dimension, prioritizes areas for improvement, and identifies resources for improving practice.

EXAMPLE OF A COMPLETE SPI4

See an example of a complete SPI4. 

EXAMPLE OF A SUMMARY REPORT

See an example of a complete summary report.