The Drivers for Better Outcomes
Parallel session on November 16th at the European Microfinance Week 2022.
How Social and Environmental Performance Management practices can be most closely linked to better customer outcomes? The panelists shared their recent experiences in measuring outcomes and listening to clients.
Speaker:
- Cécile Lapenu, Director of Cerise
- Pranav Sridhar, Client Success Lead at 60 Decibels
- Kawien Ziedses des Plantes, Sustainable Impact Manager at Oikocredit
LabODD & e-MFP Investors Action Group
November 16th at the European Microfinance Week 2022.
The e-MFP Investors Action Group and the LabODD (SDG Lab) from Cerise+SPTF continued the work to harmonize and push for outcomes management with social investors and responsible financial service providers. The discussions aimed to agree on a common set of outcomes indicators and a core questionnaire to collect reliable and useful outcomes data from the end clients. The participants discussed whether the proposed outcomes indicators would be relevant for both financial service providers and the related stakeholders (e.g., investors, networks, regulators), to:
- Take informed decisions for building strong social and environmental strategies
- Support operational decision-making
- Better serve the end-clients
- Ease the reporting to the various investors
- Understand the impact of financial services on the end clients
The selected potential outcomes indicators will be included in SPI Online assessment tools by 2023.
Outcomes Sessions at Annual Meeting 2022
September 28th and 29th in Paris.
During the Annual Meeting 2022, Cerise+SPTF and its partners shared experiences and continued the work to harmonize outcomes measurement and management with social investors and responsible financial service providers.
On November 28th, the Outcomes Working Group session gathered 34 participants from 60Db, ADA, Advans, Agents for Impact (AFI), Baobab, BIB, Cerise+SPTF, CGAP, ECLOF, e-MFP, FGCA, FINCA, Gojo, IDH Trade, Incofin, independent consultants, MCPI, MFR, NMI, NWFT Philippines, Oikocredit, PROPARCO, Seasons International, SIDI, Tameo, Triodos, Triple Jump, World Bank Savings Institute (WSBI).
The plenary session on November 29th was about “Exploring the Connection between Investment in Social and Environmental Performance Management and Better Client Outcomes”.
Download session notes below:
Outcomes Management Workshop Series – Session #2 with Financial Service Providers
September 20th, 2022, in collaboration with the e-MFP Investors Action Group and SPTF.
Speakers:
- Calum Scott, Social impact across the Opportunity Global network
Opportunity International - Yamini Annadanam, Ankuram Social Ventures
- David Njiru, Chief Business Officer Juhudi Kilimo Kenya
- Lebo Mahlalela, Research officer, Social Performance SEF South Africa
Key Topics:
- What is your current experience as financial service providers?
- Which client data are you collecting?
- How do you use the data, what is the value and limits of collecting client outcomes data?
- What would be your ideal future on outcomes management?
This webinar will contribute to moving towards a minimum set of standard indicators to collect outcomes data that would support financial institutions’ strategic and operational decision-making and ease the reporting to the various investors. Discussions will help to prepare standards indicators to be collected on SPI Online, to produce a Sustainability/Outcomes report, aligned with the SDG.
Outcomes Management Workshop Series – Session #1 with Investors
September 13th, 2022, in collaboration with the e-MFP Investors Action Group and SPTF.
Speakers:
- Spencer MacColl, Director of Impact at Kiva
- Setha Eng, Technical Assistance Associate at Incofin
- Edouard Sers, Head of Risk, Compliance and Impact at FGCA
- Anaïs Dufour, Chargée de Performance Sociale et Environnementale at SIDI.
Key Topics:
- What outcome data do investors need and value?
- What outcome data do investors manage to collect?
- What are the bottlenecks?
- Which support/TA to improve data collection and analysis?
- Which ideal set of standards outcomes indicators should be pushed for decision-making and reporting?
This webinar will contribute to moving towards a minimum set of standard indicators to collect outcomes data that would support financial institutions’ strategic and operational decision-making and ease the reporting to the various investors. Discussions will help to prepare standards indicators to be collected on SPI Online, to produce a Sustainability/Outcomes report, aligned with the SDG.
Measuring the results of an energy access project
The experience of Enda Tamweel, in Tunisia
Enda Tamweel, a pioneering institution of inclusive finance in Tunisia, has been committed for several years to the promotion of ecological practices and activities (see our article on this topic). In 2019, with the support of ADA and MicroEnergy International, the organization developed a new financial product: Eco-chams loans, to finance solar water pumping and irrigation systems for small producers. These new loans were first tested during a pilot phase, with date palm producers in southern Tunisia. Before deploying this innovative product to other agencies, Enda Tamweel decided to carry out a study to measure the results of the pilot phase.
In this article, Khereddine Kahia, head of agricultural and environmental strategy at Enda Tamweel, shares his experience in carrying out this step-by-step study: the key points, the surprises, the difficulties, and the benefits for the institution.
Workshop #1 LabODD Gender Group
July 4th, 2022, with Entrepreneurs du Monde.
Sharing experience on:
- Example of positioning
- Examples of data and tools: Application of internal policies; Access to services for beneficiaries; Reduction of structural inequalities; Consolidated indicators
Outcomes Management for Financial Service Providers: A proposed standard framework aligned with the SDGs
A collaborative project involving the e-MFP Investors Action Group and SPTF’s Outcomes Working Group to explore innovative approaches for investors on measuring and reporting outcomes using the framework of the Sustainable Development Goals. March 2022.
LabODD Meeting #6
On March 3rd, 2022.
Agenda:
- Inclusive Finance: summary of client surveys and next steps in 2022
- Energy Access: review of codev workshop with ADA and Enda Tamweel
- Agriculture: the “Agri Scoring Tool” to measure the responsible approach in agriculture, and how we can test it – With IISD
- Gender: we launch a working group and schedule next exchanges
The year in review
During 2020 and 2021, the work of CERISE and the LabODD focused on inclusive finance, access to energy and agriculture sectors, and on the Gender approach. Learn more in our 18-month review.
Key Resources related to the SDGs
Concrete & operational tools and resources for investors and social entrepreneurs to measure their contribution to the SDGs.
Contents: existing principles & standards, data collection and reporting tools, case studies, good practices and literature review.
Version 2.0 updated in January 2022
2022 Calendar
LabODD’s main steps in 2022.
LabODD Energy Group Publication
Between May and July 2021, the Energy Group conducted four workshops around a crucial question: is it possible to align with a common framework for measuring outcomes in a sector as diverse as energy access? CERISE publishes an article that presents the main conclusions after these workshops
LabODD Meeting #4 – September 21st, 2021
Fourth LabODD virtual meeting on September 21st, 2021. This session was hosted in French.
Workshop #4 LabODD Energy Group
The “lean data” approach
Thursday 1st of July, 2:30 pm – 4:30 pm CEST
To get familiar with the “lean data” approach, share experiences, discuss the advantages and limitations of this approach, and the use of tools developed by 60 Decibels (i.e. 60dB Impact Index).
Workshop #3 LabODD Energy Group
Existing data and how to use them
Thursday 17th of June at 2:30 pm CEST
To identify what data is already collected in the filed by energy access social businesses, and exchange on how this data can be used, with a focus on proxies and formula (i.e. GOGLA).
Workshop #2 LabODD Energy Group
Needs and expectations of different stakeholders
Thursday 27th of May at 2:30 pm CEST
To identify, understand, compare and reconcile the expectations of energy access social businesses, impact investors, donors and other stakeholders in terms of outcome measurement. In French and English. The workshop we take 2 hours.
Workshop #1 LabODD Energy Group
Theories of change and SDG framework
Tuesday 11th of May, 2:30 pm – 4:00 pm CEST
A workshop to challenge and refine the theories of change that we use in the energy access sector, and connect them with the SDGs. An opportunity for exchanging among peers and working together on a common framework for outcome measurement.
Agenda of LabODD Energy Group
4 workshops will be held between May and July 2021, to share experiences and work on defining a common framework of outcome measurement.
LabODD Energy Group Kick-Off Meeting
We launched the Energy Group within LabODD on March 25th, 2021, on Zoom.
LabODD Meeting#3 – March 18th, 2021
Third LabODD virtual meeting on March 18th, 2021. This session was hosted in French and English! To foster discussion and sharing between members.
LabODD Meeting#2 – November 2020
LabODD second meeting in November 2020, during two sessions : in English on November 18th, besides the European Microfinance Week, and in French on November 24th.
Introduction to MetODD-SDG – November 2020
Webinar to discover MetODD-SDG, the only list of indicators at the microeconomic level geared to the UN’s Sustainable Development Goals Targets. Practical and educational, MetODD-SDG is suitable for any type of actor with a positive social impact intent.
LabODD next steps – October-November 2020
Following the kick-off meeting, here are the next steps for LabODD members:
- CERISE’s Social Business Working Group officially becomes LabODD!
- End of October: CERISE sends the questionnaire on the state of practices to LabODD members.
- November 5th, 2:30 pm (CET/Paris time): introductory session on MetODD-SDG! The information will be disseminated upstream, all participants interested in the tool are welcome! You can register here for the training.
- End of November: CERISE is working on identifying key resources related to the SDGs. A progress update will be presented at the next LabODD meeting, and members are encouraged to share their research and resources by then.
Next virtual meeting on November 18th, 11 am (CET/Paris time)
In coordination with e-MFP Investors Action Group, besides the European Microfinance Week, also virtual this year. The meeting will be in English.
A meeting in French will be held on November 24th, 2:30 pm (CET/Paris time).
Stay tuned!
To follow LabODD News:
To contact us:
Cécile Lapenu (c.lapenu@cerise-spm.org)
Célia Fernandez (c.fernandez@cerise-spm.org)
LabODD launch meeting
First meeting in English:
