Client Protection Virtual Training for COFIDES

COFIDES is aiming to strengthen the client protection component of its due diligence framework for microfinance institutions.

CERISE designed a two-sessions virtual training to (1) update and reinforce the ESG team and investment officers’ understanding of client protection issues commonly facing microfinance institutions today, and (2) bolster their capacity to analyze practices as part of due diligence and project monitoring.

Facilitated by Anne-Laure Behaghel, external consultant and SPI4 qualified auditor, and Snezana Jovic, Inclusive Finance Program Manager at CERISE, the training session gave the 10 participants the opportunity to better understand how to assess client protection practices of COFIDES investees, using select client protection indicators of the Universal Standards for Social Performance Management.


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