Category: SPI4

African Microfinance Week 2021

From 18 to 22 October 2021 in Kigali, Rwanda.   Join us at the 5th edition of the African Microfinance Week (referred to as “SAM”, the French acronym), the largest inclusive finance conference in Africa! This year, ADA is organizing the SAM on the topic : “One is not born resilient, one becomes it: Fostering…

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Launching The Client Protection Pathway

SPTF and CERISE are thrilled to launch the Client Protection Pathway, a new initiative to support financial service providers (FSPs) to implement client protection. Whether an FSP is just getting familiar with client protection, or has been committed to client protection for years, the Client Protection Pathway will be a valuable resource for their next steps!…

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The Client Protection Assessment Tool is available on CERISE website!

Client Protection Self-Assessment Tool for Financial Service Providers   Treating vulnerable clients in a responsible manner should be the bare minimum requirement for providers. This means adapting products, protecting clients from over-indebtedness, treating clients fairly and respectfully, ensuring their privacy, resolving their complaints, and using responsible transparent prices. The Client Protection Self-Assessment Tool (CP SAT)…

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How to get the most out of SPIflat?

Use SPIflat for periodic update and local data backup.   SPIflat is a macro-free Excel file that you can export from SPI (download on your computer) to conduct your SPI audit offline.   SPIflat allows you to collaborate with your team or external stakeholders, even if you do not have Internet access. It is an “input” form—it…

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Conducting remote evaluations: what an experience!

As SPM Pros (SPI qualified auditors, Client Protection assessors and trainers, TA providers) we value being in the field, organizing face-to face workshops and trainings, conducting interviews, meeting with FSPs’ staff and clients, discussing pros and cons, sharing a coffee… This is how we manage to make direct observations, get in-depth insights, and cross-check information….

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