The Drivers for Better Outcomes
Parallel session on November 16th at the European Microfinance Week 2022.
How Social and Environmental Performance Management practices can be most closely linked to better customer outcomes? The panelists shared their recent experiences in measuring outcomes and listening to clients.
Speaker:
- Cécile Lapenu, Director of Cerise
- Pranav Sridhar, Client Success Lead at 60 Decibels
- Kawien Ziedses des Plantes, Sustainable Impact Manager at Oikocredit
LabODD & e-MFP Investors Action Group
November 16th at the European Microfinance Week 2022.
The e-MFP Investors Action Group and the LabODD (SDG Lab) from Cerise+SPTF continued the work to harmonize and push for outcomes management with social investors and responsible financial service providers. The discussions aimed to agree on a common set of outcomes indicators and a core questionnaire to collect reliable and useful outcomes data from the end clients. The participants discussed whether the proposed outcomes indicators would be relevant for both financial service providers and the related stakeholders (e.g., investors, networks, regulators), to:
- Take informed decisions for building strong social and environmental strategies
- Support operational decision-making
- Better serve the end-clients
- Ease the reporting to the various investors
- Understand the impact of financial services on the end clients
The selected potential outcomes indicators will be included in SPI Online assessment tools by 2023.
Outcomes Sessions at Annual Meeting 2022
September 28th and 29th in Paris.
During the Annual Meeting 2022, Cerise+SPTF and its partners shared experiences and continued the work to harmonize outcomes measurement and management with social investors and responsible financial service providers.
On November 28th, the Outcomes Working Group session gathered 34 participants from 60Db, ADA, Advans, Agents for Impact (AFI), Baobab, BIB, Cerise+SPTF, CGAP, ECLOF, e-MFP, FGCA, FINCA, Gojo, IDH Trade, Incofin, independent consultants, MCPI, MFR, NMI, NWFT Philippines, Oikocredit, PROPARCO, Seasons International, SIDI, Tameo, Triodos, Triple Jump, World Bank Savings Institute (WSBI).
The plenary session on November 29th was about “Exploring the Connection between Investment in Social and Environmental Performance Management and Better Client Outcomes”.
Download session notes below:
Outcomes Management Workshop Series – Session #2 with Financial Service Providers
September 20th, 2022, in collaboration with the e-MFP Investors Action Group and SPTF.
Speakers:
- Calum Scott, Social impact across the Opportunity Global network
Opportunity International - Yamini Annadanam, Ankuram Social Ventures
- David Njiru, Chief Business Officer Juhudi Kilimo Kenya
- Lebo Mahlalela, Research officer, Social Performance SEF South Africa
Key Topics:
- What is your current experience as financial service providers?
- Which client data are you collecting?
- How do you use the data, what is the value and limits of collecting client outcomes data?
- What would be your ideal future on outcomes management?
This webinar will contribute to moving towards a minimum set of standard indicators to collect outcomes data that would support financial institutions’ strategic and operational decision-making and ease the reporting to the various investors. Discussions will help to prepare standards indicators to be collected on SPI Online, to produce a Sustainability/Outcomes report, aligned with the SDG.
Outcomes Management Workshop Series – Session #1 with Investors
September 13th, 2022, in collaboration with the e-MFP Investors Action Group and SPTF.
Speakers:
- Spencer MacColl, Director of Impact at Kiva
- Setha Eng, Technical Assistance Associate at Incofin
- Edouard Sers, Head of Risk, Compliance and Impact at FGCA
- Anaïs Dufour, Chargée de Performance Sociale et Environnementale at SIDI.
Key Topics:
- What outcome data do investors need and value?
- What outcome data do investors manage to collect?
- What are the bottlenecks?
- Which support/TA to improve data collection and analysis?
- Which ideal set of standards outcomes indicators should be pushed for decision-making and reporting?
This webinar will contribute to moving towards a minimum set of standard indicators to collect outcomes data that would support financial institutions’ strategic and operational decision-making and ease the reporting to the various investors. Discussions will help to prepare standards indicators to be collected on SPI Online, to produce a Sustainability/Outcomes report, aligned with the SDG.
